{"id":916,"date":"2026-07-27T15:13:43","date_gmt":"2026-07-27T08:13:43","guid":{"rendered":"https:\/\/bprlestaribanten.com\/?page_id=916"},"modified":"2026-10-16T14:53:18","modified_gmt":"2026-10-16T07:53:18","slug":"tentang-kami","status":"publish","type":"page","link":"https:\/\/bprlestaribanten.com\/?page_id=916","title":{"rendered":"Tentang Kami"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\r\n\r\n\r\n \r\n \r\n BPR Lestari Banten<\/title>\r\n <style>\r\n \/* ===== RESET & BASE ===== *\/\r\n * {\r\n margin: 0;\r\n padding: 0;\r\n box-sizing: border-box;\r\n }\r\n\r\n html, body {\r\n max-width: 100%;\r\n overflow-x: hidden;\r\n }\r\n\r\n body {\r\n background: #f6f8fa;\r\n color: #1e293b;\r\n line-height: 1.6;\r\n }\r\n\r\n \/* ===== WRAPPER ===== *\/\r\n .tk-wrapper {\r\n display: flex;\r\n gap: 32px;\r\n align-items: flex-start;\r\n max-width: 1200px;\r\n margin: 0 auto;\r\n padding: 0 20px;\r\n position: relative;\r\n overflow-x: clip;\r\n }\r\n\r\n \/* ===== SIDEBAR ===== *\/\r\n .tk-sidebar {\r\n width: 200px;\r\n flex-shrink: 0;\r\n position: sticky;\r\n top: 32px;\r\n align-self: flex-start;\r\n z-index: 100;\r\n background: #ffffff;\r\n border-radius: 10px;\r\n padding: 8px 0;\r\n box-shadow: 0 1px 3px rgba(0, 0, 0, 0.06);\r\n max-height: calc(100vh - 64px);\r\n overflow-y: auto;\r\n }\r\n\r\n .tk-sidebar::-webkit-scrollbar {\r\n width: 3px;\r\n }\r\n\r\n .tk-sidebar::-webkit-scrollbar-thumb {\r\n background: #e2e8f0;\r\n border-radius: 10px;\r\n }\r\n\r\n .tk-sidebar ul {\r\n list-style: none;\r\n padding: 0 6px;\r\n margin: 0;\r\n }\r\n\r\n .tk-sidebar li {\r\n margin: 1px 0;\r\n }\r\n\r\n .tk-sidebar .separator {\r\n height: 1px;\r\n background: #eef2f6;\r\n margin: 6px 12px;\r\n }\r\n\r\n .tk-wrapper .tk-sidebar a.tk-link {\r\n display: flex;\r\n align-items: center;\r\n gap: 10px;\r\n padding: 8px 14px;\r\n text-decoration: none !important;\r\n color: #475569 !important;\r\n font-size: 13px;\r\n font-weight: 500;\r\n border-radius: 6px;\r\n cursor: pointer;\r\n transition: all 0.15s ease;\r\n position: relative;\r\n }\r\n\r\n .tk-wrapper .tk-sidebar a.tk-link:hover {\r\n background: #f1f4f8;\r\n color: #0f172a !important;\r\n }\r\n\r\n .tk-wrapper .tk-sidebar a.tk-link.active {\r\n background: #fef3ee;\r\n color: #ea580c !important;\r\n }\r\n\r\n .tk-wrapper .tk-sidebar a.tk-link-pengaduan {\r\n background: #fef3ee;\r\n color: #ea580c !important;\r\n border: 1px solid #fde5d4;\r\n }\r\n\r\n .tk-wrapper .tk-sidebar a.tk-link-pengaduan:hover {\r\n background: #fde5d4;\r\n }\r\n\r\n .tk-wrapper .tk-sidebar a.tk-link-pengaduan .icon-pengaduan {\r\n font-size: 15px;\r\n }\r\n\r\n \/* ===== CONTENT ===== *\/\r\n .tk-content {\r\n flex: 1;\r\n min-width: 0;\r\n max-width: 100%;\r\n overflow-x: hidden;\r\n background: #ffffff;\r\n border-radius: 12px;\r\n padding: 40px 44px;\r\n box-shadow: 0 1px 3px rgba(0, 0, 0, 0.04);\r\n }\r\n\r\n \/* ===== PANELS ===== *\/\r\n .tk-panel {\r\n display: none;\r\n animation: tkFadeIn 0.25s ease;\r\n }\r\n\r\n .tk-panel.active {\r\n display: block;\r\n }\r\n\r\n @keyframes tkFadeIn {\r\n from {\r\n opacity: 0;\r\n transform: translateY(8px);\r\n }\r\n to {\r\n opacity: 1;\r\n transform: translateY(0);\r\n }\r\n }\r\n\r\n \/* ===== TYPOGRAPHY ===== *\/\r\n .tk-panel h2 {\r\n font-size: 22px;\r\n font-weight: 600;\r\n color: #0f172a;\r\n margin-bottom: 20px;\r\n letter-spacing: -0.01em;\r\n line-height: 1.3;\r\n text-align: center;\r\n }\r\n\r\n .tk-panel h2::after {\r\n content: '';\r\n display: block;\r\n width: 48px;\r\n height: 2px;\r\n background: #ea580c;\r\n margin: 8px auto 0;\r\n border-radius: 2px;\r\n }\r\n\r\n .paragraf {\r\n text-align: justify;\r\n color: #334155;\r\n margin-bottom: 14px;\r\n font-size: 15px;\r\n }\r\n\r\n .paragraf:last-of-type {\r\n margin-bottom: 0;\r\n }\r\n\r\n \/* ===== IMAGES ===== *\/\r\n .tk-logo {\r\n display: block;\r\n margin: 0 auto 28px;\r\n width: 120px;\r\n max-width: 100%;\r\n height: auto;\r\n }\r\n\r\n .tk-image {\r\n display: block;\r\n width: 100%;\r\n height: auto;\r\n margin-top: 16px;\r\n border-radius: 8px;\r\n box-shadow: 0 1px 3px rgba(0, 0, 0, 0.06);\r\n transition: box-shadow 0.2s ease;\r\n }\r\n\r\n .tk-image:hover {\r\n box-shadow: 0 4px 12px rgba(0, 0, 0, 0.08);\r\n }\r\n\r\n \/* ===== MERGER PANEL ===== *\/\r\n #merger p {\r\n text-align: justify;\r\n color: #334155;\r\n font-size: 15px;\r\n margin-bottom: 20px;\r\n padding: 18px 22px;\r\n background: #f8fafc;\r\n border-radius: 8px;\r\n border-left: 3px solid #ea580c;\r\n line-height: 1.7;\r\n }\r\n\r\n \/* ===== MANAJEMEN PANEL ===== *\/\r\n .management-section {\r\n margin-bottom: 40px;\r\n }\r\n\r\n .management-section:last-of-type {\r\n margin-bottom: 0;\r\n }\r\n\r\n .section-title-komisaris,\r\n .section-title-direksi {\r\n font-size: 18px;\r\n font-weight: 600;\r\n color: #0f172a;\r\n margin-bottom: 16px;\r\n padding-bottom: 8px;\r\n border-bottom: 2px solid #ea580c;\r\n display: inline-block;\r\n }\r\n\r\n .management-grid-single {\r\n display: grid;\r\n grid-template-columns: 1fr;\r\n max-width: 460px;\r\n margin: 0 auto 24px;\r\n }\r\n\r\n .management-grid {\r\n display: grid;\r\n grid-template-columns: repeat(3, 1fr);\r\n gap: 20px;\r\n margin-top: 8px;\r\n }\r\n\r\n .management-card {\r\n background: #f8fafc;\r\n border-radius: 10px;\r\n padding: 24px 16px 20px;\r\n text-align: center;\r\n transition: all 0.2s ease;\r\n border: 1px solid #f1f4f8;\r\n }\r\n\r\n .management-card:hover {\r\n transform: translateY(-2px);\r\n box-shadow: 0 4px 12px rgba(0, 0, 0, 0.04);\r\n border-color: #e2e8f0;\r\n }\r\n\r\n \/* ===== AVATAR ===== *\/\r\n .management-card .avatar {\r\n width: 160px;\r\n height: 260px;\r\n border-radius: 14px;\r\n margin: 0 auto 14px;\r\n overflow: hidden;\r\n border: 3px solid #ffffff;\r\n box-shadow: 0 2px 8px rgba(0, 0, 0, 0.06);\r\n transition: all 0.2s ease;\r\n }\r\n\r\n .management-card:hover .avatar {\r\n border-color: #ea580c;\r\n box-shadow: 0 4px 16px rgba(234, 88, 12, 0.15);\r\n }\r\n\r\n .management-card .avatar img {\r\n width: 100%;\r\n height: 100%;\r\n object-fit: cover;\r\n object-position: center;\r\n }\r\n\r\n .management-card h3 {\r\n font-size: 16px;\r\n font-weight: 600;\r\n color: #0f172a;\r\n margin-bottom: 2px;\r\n }\r\n\r\n .management-card .position {\r\n font-size: 13px;\r\n color: #ea580c;\r\n font-weight: 500;\r\n }\r\n\r\n \/* ===== CARD UTAMA ===== *\/\r\n .management-card.utama {\r\n padding: 44px 24px 36px;\r\n background: #fafcfd;\r\n border: 1px solid #e8edf4;\r\n box-shadow: 0 2px 12px rgba(0, 0, 0, 0.04);\r\n border-radius: 14px;\r\n }\r\n\r\n .management-card.utama:hover {\r\n transform: translateY(-3px);\r\n box-shadow: 0 6px 24px rgba(0, 0, 0, 0.06);\r\n }\r\n\r\n .management-card.utama .avatar {\r\n width: 200px;\r\n height: 260px;\r\n border-radius: 18px;\r\n border: 4px solid #f0f2f5;\r\n box-shadow: 0 4px 20px rgba(0, 0, 0, 0.06);\r\n margin-bottom: 18px;\r\n }\r\n\r\n .management-card.utama:hover .avatar {\r\n border-color: #ea580c;\r\n box-shadow: 0 6px 28px rgba(234, 88, 12, 0.12);\r\n }\r\n\r\n .management-card.utama h3 {\r\n font-size: 22px;\r\n }\r\n\r\n .management-card.utama .position {\r\n font-size: 16px;\r\n color: #c2410c;\r\n }\r\n\r\n .management-card.utama::after {\r\n content: '';\r\n display: block;\r\n width: 40px;\r\n height: 3px;\r\n background: #ea580c;\r\n margin: 14px auto 0;\r\n border-radius: 2px;\r\n opacity: 0.6;\r\n }\r\n\r\n \/* ===== VISI MISI ===== *\/\r\n .visi-misi-wrapper {\r\n margin-top: 36px;\r\n padding: 20px 24px;\r\n background: #f8fafc;\r\n border-radius: 10px;\r\n border: 1px solid #f1f4f8;\r\n }\r\n\r\n .visi-misi-grid {\r\n display: grid;\r\n grid-template-columns: 1fr 1fr;\r\n gap: 24px;\r\n }\r\n\r\n .visi-misi-grid .section-title {\r\n font-size: 15px;\r\n font-weight: 600;\r\n color: #0f172a;\r\n margin-bottom: 6px;\r\n display: flex;\r\n align-items: center;\r\n gap: 6px;\r\n }\r\n\r\n .visi-misi-grid .section-title .icon {\r\n font-size: 18px;\r\n }\r\n\r\n .visi-misi-grid p {\r\n font-size: 14px;\r\n color: #334155;\r\n text-align: justify;\r\n text-justify: inter-word;\r\n text-align-last: left;\r\n hyphens: auto;\r\n line-height: 1.6;\r\n }\r\n\r\n .visi-misi-grid ul {\r\n font-size: 14px;\r\n color: #334155;\r\n padding-left: 18px;\r\n list-style: none;\r\n }\r\n\r\n .visi-misi-grid ul li {\r\n margin-bottom: 4px;\r\n position: relative;\r\n padding-left: 16px;\r\n line-height: 1.6;\r\n }\r\n\r\n .visi-misi-grid ul li::before {\r\n content: '\u2022';\r\n position: absolute;\r\n left: 0;\r\n color: #ea580c;\r\n font-weight: 600;\r\n }\r\n\r\n \/* ===== PENGADUAN PANEL (BASE) ===== *\/\r\n #pengaduan,\r\n #pengaduan * {\r\n max-width: 100%;\r\n box-sizing: border-box;\r\n }\r\n\r\n .pengaduan-grid {\r\n display: grid;\r\n grid-template-columns: 1fr 1fr;\r\n gap: 20px;\r\n margin-top: 16px;\r\n }\r\n\r\n .pengaduan-card {\r\n background: #f8fafc;\r\n border-radius: 10px;\r\n padding: 24px 20px;\r\n transition: all 0.2s ease;\r\n border: 1px solid #f1f4f8;\r\n min-width: 0;\r\n }\r\n\r\n .pengaduan-card:hover {\r\n transform: translateY(-2px);\r\n box-shadow: 0 4px 12px rgba(0, 0, 0, 0.04);\r\n border-color: #e2e8f0;\r\n }\r\n\r\n .pengaduan-card .icon-big {\r\n font-size: 32px;\r\n display: block;\r\n margin-bottom: 10px;\r\n }\r\n\r\n .pengaduan-card h3 {\r\n font-size: 16px;\r\n font-weight: 600;\r\n color: #0f172a;\r\n margin-bottom: 6px;\r\n }\r\n\r\n .pengaduan-card p {\r\n font-size: 14px;\r\n color: #475569;\r\n text-align: justify;\r\n line-height: 1.6;\r\n margin-bottom: 14px;\r\n }\r\n\r\n .pengaduan-card .btn-pengaduan {\r\n display: inline-block;\r\n padding: 8px 20px;\r\n background: #ea580c;\r\n color: #ffffff !important;\r\n border-radius: 6px;\r\n text-decoration: none;\r\n font-weight: 500;\r\n font-size: 13px;\r\n transition: all 0.15s ease;\r\n border: none;\r\n cursor: pointer;\r\n }\r\n\r\n .pengaduan-card .btn-pengaduan:hover {\r\n background: #c2410c;\r\n }\r\n\r\n .pengaduan-card .btn-pengaduan-wa {\r\n background: #25D366;\r\n }\r\n\r\n .pengaduan-card .btn-pengaduan-wa:hover {\r\n background: #1da851;\r\n }\r\n\r\n .pengaduan-card .btn-pengaduan-email {\r\n background: #1a73e8;\r\n }\r\n\r\n .pengaduan-card .btn-pengaduan-email:hover {\r\n background: #1557b0;\r\n }\r\n\r\n \/* ===== PENGADUAN ===== *\/\r\n .pengaduan-intro {\r\n margin-top: 4px;\r\n margin-bottom: 28px;\r\n font-size: 14px;\r\n color: #334155;\r\n line-height: 1.75;\r\n text-align: justify;\r\n }\r\n .pengaduan-intro p + p { margin-top: 10px; }\r\n .pengaduan-intro strong { color: #0f172a; }\r\n\r\n .pengaduan-section {\r\n margin-top: 32px;\r\n }\r\n .pengaduan-section > h3 {\r\n font-size: 17px;\r\n font-weight: 600;\r\n color: #0f172a;\r\n margin-bottom: 16px;\r\n display: flex;\r\n align-items: center;\r\n gap: 8px;\r\n }\r\n\r\n \/* Tabel pengaduan *\/\r\n .table-responsive {\r\n max-width: 100%;\r\n overflow-x: auto;\r\n -webkit-overflow-scrolling: touch;\r\n border-radius: 10px;\r\n border: 1px solid #e2e8f0;\r\n }\r\n .pengaduan-table {\r\n width: 100%;\r\n border-collapse: collapse;\r\n font-size: 13.5px;\r\n background: #fff;\r\n min-width: 720px;\r\n table-layout: auto;\r\n }\r\n .pengaduan-table thead {\r\n background: #f1f5f9;\r\n }\r\n .pengaduan-table th,\r\n .pengaduan-table td {\r\n padding: 12px 14px;\r\n border-bottom: 1px solid #e2e8f0;\r\n text-align: left;\r\n vertical-align: top;\r\n color: #334155;\r\n line-height: 1.6;\r\n word-break: break-word;\r\n overflow-wrap: anywhere;\r\n }\r\n .pengaduan-table th {\r\n font-weight: 600;\r\n color: #0f172a;\r\n font-size: 13px;\r\n text-transform: uppercase;\r\n letter-spacing: 0.02em;\r\n }\r\n .pengaduan-table tbody tr:last-child td {\r\n border-bottom: none;\r\n }\r\n .pengaduan-table tbody tr:hover {\r\n background: #fafcfd;\r\n }\r\n .pengaduan-table ol {\r\n margin: 0;\r\n padding-left: 18px;\r\n }\r\n .pengaduan-table ol li {\r\n margin-bottom: 4px;\r\n }\r\n .pengaduan-table ol li:last-child {\r\n margin-bottom: 0;\r\n }\r\n .pengaduan-table em {\r\n color: #dc2626;\r\n font-style: normal;\r\n font-weight: 500;\r\n }\r\n \r\n \/* Kolom pertama (Pengadu) jangan kekecilan *\/\r\n .pengaduan-table th:first-child,\r\n .pengaduan-table td:first-child {\r\n width: 130px;\r\n min-width: 130px;\r\n }\r\n \r\n \/* Header \"PENGADU\" jangan pecah jadi 2 baris *\/\r\n .pengaduan-table th:first-child {\r\n white-space: nowrap;\r\n }\r\n \r\n \/* Biar \"Perwakilan Nasabah\" tidak terpecah aneh *\/\r\n .pengaduan-table td:first-child {\r\n word-break: normal;\r\n overflow-wrap: normal;\r\n hyphens: none;\r\n }\r\n\r\n \/* Tabs alur *\/\r\n .alur-tabs {\r\n display: flex;\r\n gap: 10px;\r\n flex-wrap: wrap;\r\n margin-bottom: 18px;\r\n }\r\n .tab-btn {\r\n padding: 10px 18px;\r\n border: 1px solid #e2e8f0;\r\n background: #f8fafc;\r\n border-radius: 8px;\r\n cursor: pointer;\r\n font-size: 13.5px;\r\n font-weight: 500;\r\n color: #475569;\r\n font-family: inherit;\r\n transition: all 0.2s ease;\r\n }\r\n .tab-btn:hover {\r\n background: #f1f5f9;\r\n color: #0f172a;\r\n }\r\n .tab-btn.active {\r\n background: #ea580c;\r\n color: #fff;\r\n border-color: #ea580c;\r\n }\r\n\r\n .alur-content {\r\n display: none;\r\n }\r\n .alur-content.active {\r\n display: block;\r\n animation: fadeIn 0.25s ease;\r\n }\r\n @keyframes fadeIn {\r\n from { opacity: 0; transform: translateY(4px); }\r\n to { opacity: 1; transform: translateY(0); }\r\n }\r\n\r\n \/* Steps upgrade *\/\r\n .pengaduan-section .steps-grid {\r\n display: grid;\r\n grid-template-columns: repeat(5, 1fr);\r\n gap: 14px;\r\n }\r\n .pengaduan-section .step-item {\r\n background: #f8fafc;\r\n border: 1px solid #f1f4f8;\r\n border-radius: 10px;\r\n padding: 18px 14px;\r\n text-align: center;\r\n transition: box-shadow 0.2s ease, transform 0.2s ease, border-color 0.2s ease;\r\n }\r\n .pengaduan-section .step-item:hover {\r\n box-shadow: 0 4px 12px rgba(15, 23, 42, 0.06);\r\n transform: translateY(-2px);\r\n border-color: #e2e8f0;\r\n }\r\n .pengaduan-section .step-number {\r\n width: 34px;\r\n height: 34px;\r\n border-radius: 50%;\r\n background: #ea580c;\r\n color: #fff;\r\n display: flex;\r\n align-items: center;\r\n justify-content: center;\r\n font-weight: 700;\r\n margin: 0 auto 10px;\r\n font-size: 14px;\r\n }\r\n .pengaduan-section .step-item h4 {\r\n font-size: 13.5px;\r\n font-weight: 600;\r\n color: #0f172a;\r\n margin-bottom: 6px;\r\n }\r\n .pengaduan-section .step-item p {\r\n font-size: 12px;\r\n color: #64748b;\r\n line-height: 1.55;\r\n }\r\n\r\n \/* Info box *\/\r\n .pengaduan-info {\r\n margin-top: 28px;\r\n padding: 16px 18px;\r\n background: #fef3ee;\r\n border-radius: 10px;\r\n border-left: 4px solid #ea580c;\r\n font-size: 13.5px;\r\n color: #334155;\r\n line-height: 1.7;\r\n }\r\n .pengaduan-info a {\r\n color: #ea580c;\r\n text-decoration: underline;\r\n word-break: break-all;\r\n }\r\n .pengaduan-info strong { color: #0f172a; }\r\n\r\n \/* Kontak *\/\r\n .kontak-section {\r\n background: #f8fafc;\r\n padding: 20px 22px;\r\n border-radius: 10px;\r\n border: 1px solid #e2e8f0;\r\n }\r\n .kontak-section > p {\r\n font-size: 14px;\r\n color: #0f172a;\r\n margin-bottom: 6px;\r\n }\r\n .kontak-list {\r\n list-style: none;\r\n padding: 0;\r\n margin: 8px 0 0;\r\n font-size: 13.5px;\r\n color: #334155;\r\n line-height: 1.9;\r\n }\r\n .kontak-list li {\r\n display: block;\r\n padding-left: 0;\r\n margin-bottom: 6px;\r\n word-break: normal;\r\n overflow-wrap: anywhere;\r\n text-align: left;\r\n line-height: 1.65;\r\n }\r\n .kontak-list li:last-child {\r\n margin-bottom: 0;\r\n }\r\n .kontak-list a {\r\n color: #ea580c;\r\n text-decoration: none;\r\n word-break: break-word;\r\n overflow-wrap: anywhere;\r\n }\r\n .kontak-list a:hover {\r\n text-decoration: underline;\r\n }\r\n\r\n \/* ===== RESPONSIVE ===== *\/\r\n @media (max-width: 1024px) {\r\n .tk-content {\r\n padding: 32px 28px;\r\n }\r\n \r\n .management-grid {\r\n grid-template-columns: repeat(3, 1fr);\r\n gap: 16px;\r\n }\r\n \r\n .management-card .avatar {\r\n width: 130px;\r\n height: 210px;\r\n border-radius: 12px;\r\n }\r\n \r\n .management-card.utama .avatar {\r\n width: 160px;\r\n height: 210px;\r\n border-radius: 16px;\r\n }\r\n \r\n .management-grid-single {\r\n max-width: 380px;\r\n }\r\n\r\n .pengaduan-section .steps-grid {\r\n grid-template-columns: repeat(3, 1fr);\r\n }\r\n }\r\n\r\n @media (max-width: 820px) {\r\n .tk-wrapper {\r\n flex-direction: column;\r\n gap: 16px;\r\n padding: 0 12px;\r\n }\r\n\r\n .tk-sidebar {\r\n width: 100%;\r\n max-width: 100%;\r\n position: relative;\r\n top: 0;\r\n max-height: none;\r\n padding: 6px 0;\r\n border-radius: 10px;\r\n box-shadow: 0 1px 3px rgba(0, 0, 0, 0.04);\r\n overflow-y: visible;\r\n }\r\n\r\n .tk-sidebar ul {\r\n display: flex;\r\n gap: 4px;\r\n padding: 0 8px;\r\n overflow-x: auto;\r\n flex-wrap: nowrap;\r\n -webkit-overflow-scrolling: touch;\r\n scrollbar-width: none;\r\n max-width: 100%;\r\n }\r\n\r\n .tk-sidebar ul::-webkit-scrollbar {\r\n display: none;\r\n }\r\n\r\n .tk-sidebar .separator {\r\n display: none;\r\n }\r\n\r\n .tk-wrapper .tk-sidebar a.tk-link {\r\n white-space: nowrap;\r\n padding: 6px 14px;\r\n font-size: 12px;\r\n border-radius: 16px;\r\n flex-shrink: 0;\r\n }\r\n\r\n .tk-wrapper .tk-sidebar a.tk-link.active {\r\n background: #ea580c;\r\n color: #ffffff !important;\r\n }\r\n\r\n .tk-wrapper .tk-sidebar a.tk-link-pengaduan {\r\n background: #ea580c;\r\n color: #ffffff !important;\r\n border: none;\r\n }\r\n\r\n .tk-content {\r\n padding: 24px 18px;\r\n }\r\n\r\n .tk-panel h2 {\r\n font-size: 19px;\r\n }\r\n\r\n .tk-logo {\r\n width: 90px;\r\n max-width: 100%;\r\n }\r\n\r\n #merger p {\r\n padding: 14px 16px;\r\n font-size: 14px;\r\n }\r\n \r\n .management-grid-single {\r\n max-width: 340px;\r\n }\r\n \r\n .management-card.utama {\r\n padding: 36px 18px 28px;\r\n }\r\n \r\n .management-card.utama .avatar {\r\n width: 140px;\r\n height: 180px;\r\n border-radius: 16px;\r\n }\r\n \r\n .management-card.utama h3 {\r\n font-size: 19px;\r\n }\r\n\r\n .management-grid {\r\n grid-template-columns: repeat(2, 1fr);\r\n gap: 14px;\r\n }\r\n \r\n .management-card {\r\n padding: 20px 14px 16px;\r\n }\r\n \r\n .management-card .avatar {\r\n width: 110px;\r\n height: 170px;\r\n border-radius: 12px;\r\n }\r\n \r\n .management-card h3 {\r\n font-size: 14px;\r\n }\r\n \r\n .section-title-komisaris,\r\n .section-title-direksi {\r\n font-size: 16px;\r\n }\r\n \r\n .management-section {\r\n margin-bottom: 32px;\r\n }\r\n\r\n .visi-misi-wrapper {\r\n padding: 16px 18px;\r\n margin-top: 24px;\r\n }\r\n\r\n .visi-misi-grid {\r\n grid-template-columns: 1fr;\r\n gap: 16px;\r\n }\r\n\r\n .pengaduan-grid {\r\n grid-template-columns: 1fr;\r\n gap: 16px;\r\n }\r\n\r\n \/* Pengaduan - tablet *\/\r\n .pengaduan-section .steps-grid {\r\n grid-template-columns: repeat(2, 1fr);\r\n gap: 12px;\r\n }\r\n .alur-tabs {\r\n flex-direction: row;\r\n flex-wrap: wrap;\r\n }\r\n .tab-btn {\r\n flex: 1 1 auto;\r\n text-align: center;\r\n font-size: 13px;\r\n }\r\n .pengaduan-table {\r\n min-width: 680px;\r\n }\r\n }\r\n\r\n \/* ===== HP ===== *\/\r\n @media (max-width: 480px) {\r\n .tk-content {\r\n padding: 16px 12px;\r\n }\r\n\r\n .tk-panel h2 {\r\n font-size: 16px;\r\n word-break: break-word;\r\n }\r\n\r\n .paragraf {\r\n font-size: 13px;\r\n text-align: left;\r\n }\r\n\r\n .tk-wrapper .tk-sidebar a.tk-link {\r\n padding: 5px 10px;\r\n font-size: 11px;\r\n }\r\n \r\n .management-grid-single {\r\n max-width: 100%;\r\n }\r\n \r\n .management-card.utama {\r\n padding: 24px 12px 18px;\r\n }\r\n \r\n .management-card.utama .avatar {\r\n width: 110px;\r\n height: 150px;\r\n border-radius: 12px;\r\n }\r\n \r\n .management-card.utama h3 {\r\n font-size: 16px;\r\n }\r\n \r\n .management-card.utama .position {\r\n font-size: 13px;\r\n }\r\n\r\n .management-grid {\r\n grid-template-columns: 1fr 1fr;\r\n gap: 8px;\r\n }\r\n \r\n .management-card {\r\n padding: 14px 8px 12px;\r\n border-radius: 8px;\r\n }\r\n \r\n .management-card .avatar {\r\n width: 85px;\r\n height: 120px;\r\n border-radius: 10px;\r\n margin: 0 auto 8px;\r\n }\r\n \r\n .management-card h3 {\r\n font-size: 12px;\r\n }\r\n \r\n .management-card .position {\r\n font-size: 10.5px;\r\n }\r\n \r\n .section-title-komisaris,\r\n .section-title-direksi {\r\n font-size: 14px;\r\n margin-bottom: 10px;\r\n }\r\n \r\n .management-section {\r\n margin-bottom: 20px;\r\n }\r\n\r\n .visi-misi-wrapper {\r\n padding: 12px 10px;\r\n }\r\n\r\n .visi-misi-grid .section-title {\r\n font-size: 13px;\r\n }\r\n\r\n .visi-misi-grid p,\r\n .visi-misi-grid ul {\r\n font-size: 12.5px;\r\n }\r\n\r\n \/* ===== PENGADUAN - HP ===== *\/\r\n .pengaduan-intro {\r\n font-size: 12.5px;\r\n text-align: left;\r\n line-height: 1.6;\r\n }\r\n .pengaduan-intro p {\r\n text-align: left;\r\n }\r\n\r\n .pengaduan-grid {\r\n grid-template-columns: 1fr;\r\n gap: 12px;\r\n }\r\n\r\n .pengaduan-card {\r\n padding: 14px 12px;\r\n }\r\n .pengaduan-card .icon-big {\r\n font-size: 26px;\r\n }\r\n .pengaduan-card h3 {\r\n font-size: 14px;\r\n }\r\n .pengaduan-card p {\r\n text-align: left;\r\n font-size: 12.5px;\r\n line-height: 1.55;\r\n }\r\n .pengaduan-card .btn-pengaduan {\r\n display: block;\r\n width: 100%;\r\n text-align: center;\r\n box-sizing: border-box;\r\n font-size: 12.5px;\r\n padding: 9px 12px;\r\n }\r\n\r\n .pengaduan-section {\r\n margin-top: 24px;\r\n }\r\n .pengaduan-section > h3 {\r\n display: block;\r\n font-size: 14px;\r\n line-height: 1.5;\r\n word-break: break-word;\r\n margin-bottom: 12px;\r\n }\r\n\r\n \/* Tabel: font kecil, scroll di dalam container *\/\r\n .table-responsive {\r\n margin: 0;\r\n border-radius: 8px;\r\n max-width: 100%;\r\n overflow-x: auto !important;\r\n }\r\n .pengaduan-table {\r\n min-width: 520px;\r\n font-size: 11px;\r\n line-height: 1.45;\r\n }\r\n .pengaduan-table th,\r\n .pengaduan-table td {\r\n padding: 7px 8px;\r\n font-size: 11px;\r\n word-break: break-word;\r\n overflow-wrap: anywhere;\r\n }\r\n .pengaduan-table th {\r\n font-size: 10.5px;\r\n letter-spacing: 0;\r\n }\r\n .pengaduan-table ol {\r\n padding-left: 12px;\r\n margin: 0;\r\n }\r\n .pengaduan-table ol li {\r\n font-size: 11px;\r\n margin-bottom: 3px;\r\n }\r\n\r\n \/* Tab alur *\/\r\n .alur-tabs {\r\n flex-direction: column;\r\n gap: 6px;\r\n }\r\n .tab-btn {\r\n width: 100%;\r\n text-align: center;\r\n font-size: 12px;\r\n padding: 9px 10px;\r\n box-sizing: border-box;\r\n line-height: 1.35;\r\n flex: none;\r\n }\r\n\r\n \/* Steps: 1 kolom *\/\r\n .pengaduan-section .steps-grid {\r\n grid-template-columns: 1fr;\r\n gap: 8px;\r\n }\r\n .pengaduan-section .step-item {\r\n padding: 12px 12px;\r\n text-align: left;\r\n display: flex;\r\n flex-direction: column;\r\n align-items: flex-start;\r\n }\r\n .pengaduan-section .step-number {\r\n margin: 0 0 6px 0;\r\n width: 28px;\r\n height: 28px;\r\n font-size: 12px;\r\n }\r\n .pengaduan-section .step-item h4 {\r\n font-size: 12.5px;\r\n margin-bottom: 3px;\r\n }\r\n .pengaduan-section .step-item p {\r\n font-size: 11.5px;\r\n text-align: left;\r\n line-height: 1.5;\r\n }\r\n\r\n \/* Info box *\/\r\n .pengaduan-info {\r\n font-size: 11.5px;\r\n padding: 11px 11px;\r\n line-height: 1.6;\r\n border-left-width: 3px;\r\n }\r\n .pengaduan-info a {\r\n word-break: break-all;\r\n }\r\n\r\n \/* Kontak *\/\r\n .kontak-section {\r\n padding: 14px 12px;\r\n }\r\n .kontak-section > h3 {\r\n font-size: 14px;\r\n margin-bottom: 10px;\r\n }\r\n .kontak-section > p {\r\n font-size: 12.5px;\r\n margin-bottom: 4px;\r\n line-height: 1.5;\r\n }\r\n .kontak-list {\r\n font-size: 12px;\r\n line-height: 1.7;\r\n margin-top: 6px;\r\n }\r\n .kontak-list li {\r\n display: block;\r\n margin-bottom: 8px;\r\n padding-left: 0;\r\n text-align: left;\r\n word-break: normal;\r\n overflow-wrap: anywhere;\r\n line-height: 1.6;\r\n }\r\n .kontak-list li:last-child {\r\n margin-bottom: 0;\r\n }\r\n .kontak-list a {\r\n font-size: 12px;\r\n word-break: break-word;\r\n overflow-wrap: anywhere;\r\n display: inline;\r\n }\r\n\r\n \/* Merger *\/\r\n #merger p {\r\n padding: 10px 12px;\r\n font-size: 12.5px;\r\n line-height: 1.55;\r\n word-break: break-word;\r\n overflow-wrap: break-word;\r\n }\r\n }\r\n\r\n \/* ===== HP KECIL ===== *\/\r\n @media (max-width: 360px) {\r\n .management-grid {\r\n grid-template-columns: 1fr 1fr;\r\n gap: 8px;\r\n }\r\n \r\n .management-card {\r\n padding: 12px 8px 10px;\r\n }\r\n \r\n .management-card .avatar {\r\n width: 75px;\r\n height: 110px;\r\n border-radius: 8px;\r\n margin: 0 auto 6px;\r\n }\r\n \r\n .management-card h3 {\r\n font-size: 12px;\r\n }\r\n \r\n .management-card .position {\r\n font-size: 10px;\r\n }\r\n \r\n .management-card.utama .avatar {\r\n width: 100px;\r\n height: 140px;\r\n border-radius: 12px;\r\n }\r\n\r\n #merger p {\r\n padding: 10px 12px;\r\n font-size: 12px;\r\n line-height: 1.5;\r\n word-break: break-word;\r\n overflow-wrap: break-word;\r\n }\r\n\r\n .pengaduan-table {\r\n min-width: 460px;\r\n font-size: 10.5px;\r\n }\r\n .pengaduan-table th,\r\n .pengaduan-table td {\r\n padding: 6px 6px;\r\n font-size: 10.5px;\r\n }\r\n .pengaduan-table ol li {\r\n font-size: 10.5px;\r\n }\r\n .pengaduan-intro {\r\n font-size: 12px;\r\n }\r\n .pengaduan-card p {\r\n font-size: 12px;\r\n }\r\n .pengaduan-section > h3 {\r\n font-size: 13.5px;\r\n }\r\n .tab-btn {\r\n font-size: 11.5px;\r\n }\r\n .pengaduan-section .step-item h4 {\r\n font-size: 12px;\r\n }\r\n .pengaduan-section .step-item p {\r\n font-size: 11px;\r\n }\r\n .pengaduan-info {\r\n font-size: 11px;\r\n }\r\n \r\n \/*Kontak*\/\r\n .kontak-section {\r\n padding: 12px 10px;\r\n }\r\n .kontak-list {\r\n font-size: 11.5px;\r\n }\r\n .kontak-list li {\r\n margin-bottom: 7px;\r\n }\r\n .kontak-list a {\r\n font-size: 11.5px;\r\n }\r\n }\r\n <\/style>\r\n<\/head>\r\n<body>\r\n\r\n<div class=\"tk-wrapper\">\r\n <!-- SIDEBAR -->\r\n <nav class=\"tk-sidebar\">\r\n <ul>\r\n <li><a href=\"#\" class=\"tk-link active\" data-target=\"profil\">Profil BPR<\/a><\/li>\r\n <li><a href=\"#\" class=\"tk-link\" data-target=\"manajemen\">Profil Manajemen<\/a><\/li>\r\n <li><a href=\"#\" class=\"tk-link\" data-target=\"sertifikat\">Sertifikat<\/a><\/li>\r\n <li><a href=\"#\" class=\"tk-link\" data-target=\"merger\">Laporan Hasil Penggabungan<\/a><\/li>\r\n <li><a href=\"#\" class=\"tk-link\" data-target=\"piagam\">Piagam<\/a><\/li>\r\n \r\n <li class=\"separator\"><\/li>\r\n \r\n <li>\r\n <a href=\"#\" class=\"tk-link tk-link-pengaduan\" data-target=\"pengaduan\">\r\n <span class=\"icon-pengaduan\">\u26a0\ufe0f<\/span> Pengaduan Nasabah\r\n <\/a>\r\n <\/li>\r\n <\/ul>\r\n <\/nav>\r\n\r\n <!-- KONTEN -->\r\n <div class=\"tk-content\">\r\n <!-- PROFIL -->\r\n <section id=\"profil\" class=\"tk-panel active\">\r\n <img decoding=\"async\" src=\"https:\/\/bprlestaribanten.com\/wp-content\/uploads\/2026\/10\/BPR-Lestari-Banten-Primary-WARNA.png\" alt=\"Logo BPR\" class=\"tk-logo\">\r\n <h2>Sejarah BPR Lestari Banten<\/h2>\r\n <p class=\"paragraf\">Perjalanan PT BPR Lestari Banten dimulai pada tahun 2016 melalui akuisisi PT BPR Tunas Jaya Global yang kemudian bertransformasi menjadi PT BPR Lestari Banten. Sejak saat itu, bank terus bertumbuh melalui penguatan operasional, perluasan jaringan layanan, dan peningkatan kualitas pelayanan kepada nasabah.<\/p>\r\n <p class=\"paragraf\">Transformasi terbesar terjadi pada tahun 2026 melalui merger beberapa BPR Lestari di wilayah DKI Jakarta, Jawa Barat, Jawa Tengah, DI Yogyakarta, dan Jawa Timur ke dalam PT BPR Lestari Banten. Aksi korporasi tersebut meningkatkan total asset menjadi lebih dari Rp1 triliun serta memperluas jaringan menjadi Kantor Pusat di Foresta BSD City dan 8 kantor cabang yang tersebar di berbagai kota di Pulau Jawa.<\/p>\r\n <p class=\"paragraf\">\"Dengan semangat \"Growing Together\", PT BPR Lestari Banten terus berkomitmen menjadi bank yang sehat, terpercaya, dan memberikan layanan perbankan terbaik bagi masyarakat.<\/p>\r\n <p class=\"paragraf\">Dengan jaringan yang semakin luas, permodalan yang lebih kuat, dan komitmen terhadap pelayanan prima, PT BPR Lestari Banten terus berkembang menjadi bank yang siap memberikan solusi keuangan yang terpercaya bagi masyarakat dan pelaku usaha.<\/p>\r\n <\/section>\r\n\r\n <!-- MANAJEMEN -->\r\n <section id=\"manajemen\" class=\"tk-panel\">\r\n <h2>Profil Manajemen<\/h2>\r\n <p style=\"text-align: center; color: #64748b; margin-bottom: 24px; font-size: 14px;\">\r\n Tim manajemen profesional yang berdedikasi\r\n <\/p>\r\n \r\n <div class=\"management-section\">\r\n <h3 class=\"section-title-komisaris\">Komisaris<\/h3>\r\n \r\n <div class=\"management-grid-single\">\r\n <div class=\"management-card utama\">\r\n <div class=\"avatar\">\r\n <img decoding=\"async\" src=\"https:\/\/bprlestaribanten.com\/wp-content\/uploads\/2026\/08\/lv_0_20260819172432.jpg\" alt=\"Suzana Chandra\">\r\n <\/div>\r\n <h3>Suzana Chandra<\/h3>\r\n <div class=\"position\">Komisaris Utama<\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"management-grid\">\r\n <div class=\"management-card\">\r\n <div class=\"avatar\">\r\n <img decoding=\"async\" src=\"https:\/\/bprlestaribanten.com\/wp-content\/uploads\/2026\/08\/lv_0_20260820125913.jpg.jpeg\" alt=\"Fanty\">\r\n <\/div>\r\n <h3>Fanty<\/h3>\r\n <div class=\"position\">Komisaris<\/div>\r\n <\/div>\r\n \r\n <div class=\"management-card\">\r\n <div class=\"avatar\">\r\n <img decoding=\"async\" src=\"https:\/\/bprlestaribanten.com\/wp-content\/uploads\/2026\/08\/lv_0_20260819170303.jpg\" alt=\"E Windarti Isti Rahayu\">\r\n <\/div>\r\n <h3>E Windarti Isti Rahayu<\/h3>\r\n <div class=\"position\">Komisaris Independen<\/div>\r\n <\/div>\r\n \r\n <div class=\"management-card\">\r\n <div class=\"avatar\">\r\n <img decoding=\"async\" src=\"https:\/\/bprlestaribanten.com\/wp-content\/uploads\/2026\/08\/lv_0_20260819171920.jpg\" alt=\"Indra Krisna\">\r\n <\/div>\r\n <h3>Indra Krisna<\/h3>\r\n <div class=\"position\">Komisaris Independen<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"management-section\">\r\n <h3 class=\"section-title-direksi\">Direksi<\/h3>\r\n \r\n <div class=\"management-grid-single\">\r\n <div class=\"management-card utama\">\r\n <div class=\"avatar\">\r\n <img decoding=\"async\" src=\"https:\/\/bprlestaribanten.com\/wp-content\/uploads\/2026\/08\/lv_0_20260819165824.jpg\" alt=\"Ika Norma Ningrum\">\r\n <\/div>\r\n <h3>Ika Norma Ningrum<\/h3>\r\n <div class=\"position\">Direktur Utama<\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"management-grid\">\r\n <div class=\"management-card\">\r\n <div class=\"avatar\">\r\n <img decoding=\"async\" src=\"https:\/\/bprlestaribanten.com\/wp-content\/uploads\/2026\/08\/lv_0_20260819171015.jpg\" alt=\"Siska Patrajaya\">\r\n <\/div>\r\n <h3>Siska Patrajaya<\/h3>\r\n <div class=\"position\">Direktur Pemasaran<\/div>\r\n <\/div>\r\n \r\n <div class=\"management-card\">\r\n <div class=\"avatar\">\r\n <img decoding=\"async\" src=\"https:\/\/bprlestaribanten.com\/wp-content\/uploads\/2026\/10\/lv_0_20260819171304.jpg\" alt=\"Kadek Eddy Permana\">\r\n <\/div>\r\n <h3>Kadek Eddy Permana<\/h3>\r\n <div class=\"position\">Direktur Operasional & Perkreditan<\/div>\r\n <\/div>\r\n \r\n <div class=\"management-card\">\r\n <div class=\"avatar\">\r\n <img decoding=\"async\" src=\"https:\/\/bprlestaribanten.com\/wp-content\/uploads\/2026\/08\/lv_0_20260819170720.jpg\" alt=\"Ni Putu Eka Desyanti\">\r\n <\/div>\r\n <h3>Ni Putu Eka Desyanti<\/h3>\r\n <div class=\"position\">Direktur Kepatuhan<\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"visi-misi-wrapper\">\r\n <div class=\"visi-misi-grid\">\r\n <div>\r\n <h3 class=\"section-title\">\r\n <span class=\"icon\">\ud83c\udfaf<\/span> Visi\r\n <\/h3>\r\n <p>\r\n Local Champions, National Presence: Menjadi BPR yang dominan di pasar lokal\/regional (posisi nomor 1 atau 2 BPR secara regional) serta memiliki kehadiran yang kuat di tingkat nasional\r\n <\/p>\r\n <\/div>\r\n <div>\r\n <h3 class=\"section-title\">\r\n <span class=\"icon\">\ud83d\ude80<\/span> Misi\r\n <\/h3>\r\n <p>Make an Impact: Memberikan dampak positif bagi pengembangan kehidupan sosial ekonomi masyarakat (khususnya di Jawa), menjadi \"universitas kehidupan\" bagi pengembangan diri, serta meningkatkan kesejahteraan finansial seluruh staff\/karyawan.\r\n <\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- SERTIFIKAT -->\r\n <section id=\"sertifikat\" class=\"tk-panel\">\r\n <h2>Sertifikat Keanggotaan LAPS SJK<\/h2>\r\n <img decoding=\"async\" src=\"https:\/\/bprlestaribanten.com\/wp-content\/uploads\/2025\/06\/PT-BPR-LESTARI-BANTEN_pages-to-jpg-0001-min.jpg\" alt=\"Sertifikat 1\" class=\"tk-image\">\r\n <img decoding=\"async\" src=\"https:\/\/bprlestaribanten.com\/wp-content\/uploads\/2025\/06\/WhatsApp-Image-2025-10-15-at-3.52.42-PM.jpeg\" alt=\"Sertifikat 2\" class=\"tk-image\">\r\n <\/section>\r\n\r\n <!-- MERGER -->\r\n <section id=\"merger\" class=\"tk-panel\">\r\n <h2>Laporan Hasil Penggabungan<\/h2>\r\n <p>Berdasarkan Surat Keputusan Dewan Komisioner Otoritas Jasa Keuangan Nomor KEP-17\/D.03\/2026 tentang \"Pemberian Izin Penggabungan PT Bank Perekonomian Rakyat Lestari Jatim, PT Bank Perekonomian Rakyat Lestari Jabar, PT Bank Perekonomian Rakyat Lestari Jateng, PT Bank Perekonomian Rakyat Lestari Jakarta dan PT Bank Perekonomian Rakyat Lestari Jogja ke dalam PT Bank Perekonomian Rakyat Lestari Banten\" dan sesuai Surat Penerimaan Pemberitahuan Penggabungan nomor AHU-AH.01.09-0103270 tanggal 25 Februari 2026, maka seluruh laporan keuangan BPR peserta penggabungan telah efektif bergabung ke dalam PT Bank Perekonomian Rakyat Lestari Banten pada tgl 09 Maret 2026.<\/p>\r\n <img decoding=\"async\" src=\"https:\/\/bprlestaribanten.com\/wp-content\/uploads\/2025\/06\/653917042_1367858905376176_3429186181112030718_n.jpeg\" alt=\"Laporan Merger 1\" class=\"tk-image\">\r\n <img decoding=\"async\" src=\"https:\/\/bprlestaribanten.com\/wp-content\/uploads\/2025\/06\/652944641_1367858892042844_7002391936860010193_n.jpeg\" alt=\"Laporan Merger 2\" class=\"tk-image\">\r\n <\/section>\r\n\r\n <!-- PIAGAM -->\r\n <section id=\"piagam\" class=\"tk-panel\">\r\n <h2>Piagam Audit Internal & Tata Kelola<\/h2>\r\n <p class=\"paragraf\">\r\n Piagam Audit Internal (Internal Audit Charter) merupakan dokumen kerja yang mengatur landasan kerja, wewenang, serta tanggung jawab unit Audit Internal BPR Lestari Banten dalam menjalankan fungsi pengawasan independen dan objektif.\r\n <\/p>\r\n \r\n <div style=\"margin-top: 24px; text-align: center;\">\r\n <a href=\"https:\/\/bprlestaribanten.com\/wp-content\/uploads\/2026\/08\/Piagam-Audit-Internal-BPR-Lestari-Banten-2026.pdf\" \r\n target=\"_blank\" \r\n rel=\"noopener noreferrer\" \r\n style=\"display: inline-block; text-decoration: none;\">\r\n <img decoding=\"async\" src=\"https:\/\/bprlestaribanten.com\/wp-content\/uploads\/2026\/09\/Piagam-Audit-Internal-BPR-Lestari-Banten-2026_removed_pages-to-jpg-0001-1.jpg\" \r\n alt=\"Piagam Audit Internal BPR Lestari Banten\" \r\n class=\"tk-image\" \r\n style=\"max-width: 480px; margin: 0 auto; border: 1px solid #cbd5e1; border-radius: 8px; display: block; box-shadow: 0 2px 8px rgba(0,0,0,0.06); cursor: pointer;\">\r\n <\/a>\r\n <\/div>\r\n <\/section>\r\n\r\n <!-- PENGADUAN NASABAH (UPGRADED) -->\r\n <section id=\"pengaduan\" class=\"tk-panel\">\r\n <h2>Mekanisme Pengaduan Nasabah<\/h2>\r\n <p style=\"text-align: center; color: #64748b; margin-bottom: 24px; font-size: 14px;\">\r\n Pantau Laporan Pengaduan Anda Lebih Mudah\r\n <\/p>\r\n\r\n <!-- Intro -->\r\n <div class=\"pengaduan-intro\">\r\n <p>\r\n Berdasarkan ketentuan dari Otoritas Jasa Keuangan terkait pengaduan nasabah serta komitmen\r\n <strong>PT. BPR Lestari Banten<\/strong> dalam memberikan kenyamanan dan rasa aman dalam setiap transaksi\r\n yang dilakukan oleh nasabah, maka kami menyediakan Mekanisme Pengaduan Nasabah untuk menyalurkan\r\n keluhan ataupun pengaduan terkait masalah saat bertransaksi.\r\n <\/p>\r\n <p>\r\n Setiap pengaduan nasabah dapat disampaikan secara <strong>tertulis<\/strong> melalui surat, fax, email,\r\n maupun website resmi, dan secara <strong>lisan<\/strong> melalui line telepon ataupun datang langsung ke\r\n kantor BPR Lestari Banten terdekat beserta dengan persyaratan pengaduan yang diperlukan.\r\n <\/p>\r\n <\/div>\r\n\r\n <!-- Grid Saluran Pengaduan -->\r\n <!--<div class=\"pengaduan-grid\">-->\r\n <!-- <div class=\"pengaduan-card\">-->\r\n <!-- <span class=\"icon-big\">\ud83d\udcac<\/span>-->\r\n <!-- <h3>WhatsApp<\/h3>-->\r\n <!-- <p>Hubungi kami melalui WhatsApp untuk pengaduan cepat dan responsif.<\/p>-->\r\n <!-- <a href=\"https:\/\/wa.me\/6281234567890?text=Saya%20ingin%20menyampaikan%20pengaduan\"-->\r\n <!-- target=\"_blank\"-->\r\n <!-- class=\"btn-pengaduan btn-pengaduan-wa\">-->\r\n <!-- \ud83d\udcac Hubungi WhatsApp-->\r\n <!-- <\/a>-->\r\n <!-- <\/div>-->\r\n\r\n <!-- <div class=\"pengaduan-card\">-->\r\n <!-- <span class=\"icon-big\">\ud83d\udce7<\/span>-->\r\n <!-- <h3>Email<\/h3>-->\r\n <!-- <p>Kirimkan pengaduan Anda melalui email dengan detail keluhan.<\/p>-->\r\n <!-- <a href=\"mailto:pengaduan@bprlestaribanten.com?subject=Pengaduan%20Nasabah\"-->\r\n <!-- class=\"btn-pengaduan btn-pengaduan-email\">-->\r\n <!-- \ud83d\udce7 Kirim Email-->\r\n <!-- <\/a>-->\r\n <!-- <\/div>-->\r\n\r\n <!-- <div class=\"pengaduan-card\">-->\r\n <!-- <span class=\"icon-big\">\ud83d\udcde<\/span>-->\r\n <!-- <h3>Call Center<\/h3>-->\r\n <!-- <p>Hubungi call center kami untuk pengaduan secara langsung.<\/p>-->\r\n <!-- <a href=\"tel:+622112345678\" class=\"btn-pengaduan\">-->\r\n <!-- \ud83d\udcde Hubungi Call Center-->\r\n <!-- <\/a>-->\r\n <!-- <\/div>-->\r\n\r\n <!-- <div class=\"pengaduan-card\">-->\r\n <!-- <span class=\"icon-big\">\ud83c\udfe2<\/span>-->\r\n <!-- <h3>Kantor Cabang<\/h3>-->\r\n <!-- <p>Datang langsung ke kantor cabang terdekat untuk pengaduan tatap muka.<\/p>-->\r\n <!-- <a href=\"#\" class=\"btn-pengaduan\" style=\"background: #64748b;\">-->\r\n <!-- \ud83d\udccd Cari Kantor Terdekat-->\r\n <!-- <\/a>-->\r\n <!-- <\/div>-->\r\n <!--<\/div>-->\r\n\r\n <!-- Persyaratan Pengaduan -->\r\n <div class=\"pengaduan-section\">\r\n <h3>\ud83d\udcc4 Persyaratan Pengaduan<\/h3>\r\n <div class=\"table-responsive\">\r\n <table class=\"pengaduan-table\">\r\n <thead>\r\n <tr>\r\n <th>Pengadu<\/th>\r\n <th>Pengaduan Tertulis<\/th>\r\n <th>Pengaduan Lisan (Tanpa Tatap Muka)<\/th>\r\n <th>Pengaduan Lisan (Dengan Tatap Muka)<\/th>\r\n <\/tr>\r\n <\/thead>\r\n <tbody>\r\n <tr>\r\n <td><strong>Nasabah<\/strong><\/td>\r\n <td>\r\n <ol>\r\n <li>Bukti Identitas (KTP\/Paspor)<\/li>\r\n <li>Dokumen Pendukung Pengaduan (mis. bukti transfer, bukti setoran, rekening koran, dll.)<\/li>\r\n <\/ol>\r\n <\/td>\r\n <td>\r\n <ol>\r\n <li>Harus diajukan oleh nasabah yang bersangkutan<\/li>\r\n <li>Nasabah harus menjawab pertanyaan verifikasi data diri dan rekening yang diajukan oleh pihak bank<\/li>\r\n <\/ol>\r\n <\/td>\r\n <td>\r\n <ol>\r\n <li>Bukti Identitas (KTP\/Paspor)<\/li>\r\n <li>Dokumen Pendukung Pengaduan (mis. bukti transfer, bukti setoran, rekening koran, dll.)<\/li>\r\n <\/ol>\r\n <\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Perwakilan Nasabah<\/strong><\/td>\r\n <td>\r\n <ol>\r\n <li>Bukti Identitas perwakilan nasabah (KTP\/Paspor)<\/li>\r\n <li>Bukti Identitas nasabah yang diwakilkan (KTP\/Paspor)<\/li>\r\n <li>Surat Kuasa dari nasabah kepada perwakilan<\/li>\r\n <li>Dokumen Pendukung Pengaduan<\/li>\r\n <\/ol>\r\n <\/td>\r\n <td><em>Tidak Diperkenankan<\/em><\/td>\r\n <td>\r\n <ol>\r\n <li>Bukti Identitas perwakilan nasabah (KTP\/Paspor)<\/li>\r\n <li>Bukti Identitas nasabah yang diwakilkan (KTP\/Paspor)<\/li>\r\n <li>Surat Kuasa dari nasabah kepada perwakilan<\/li>\r\n <li>Dokumen Pendukung Pengaduan<\/li>\r\n <\/ol>\r\n <\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Alur Pengaduan (Tabs) -->\r\n <div class=\"pengaduan-section\">\r\n <h3>\ud83d\udccb Alur Pengaduan Nasabah<\/h3>\r\n\r\n <div class=\"alur-tabs\">\r\n <button type=\"button\" class=\"tab-btn active\" data-target=\"alur-tatap\">\ud83c\udfe2 Lisan dengan Tatap Muka<\/button>\r\n <button type=\"button\" class=\"tab-btn\" data-target=\"alur-tanpa-tatap\">\ud83d\udce8 Tertulis \/ Lisan Tanpa Tatap Muka<\/button>\r\n <\/div>\r\n\r\n <!-- Alur Tatap Muka -->\r\n <div id=\"alur-tatap\" class=\"alur-content active\">\r\n <div class=\"steps-grid\">\r\n <div class=\"step-item\">\r\n <div class=\"step-number\">1<\/div>\r\n <h4>Datang ke Kantor<\/h4>\r\n <p>Nasabah datang ke kantor terdekat beserta persyaratan yang telah ditentukan<\/p>\r\n <\/div>\r\n <div class=\"step-item\">\r\n <div class=\"step-number\">2<\/div>\r\n <h4>Verifikasi<\/h4>\r\n <p>Data diri dan dokumen pendukung akan diverifikasi oleh petugas<\/p>\r\n <\/div>\r\n <div class=\"step-item\">\r\n <div class=\"step-number\">3<\/div>\r\n <h4>Registrasi<\/h4>\r\n <p>Petugas meregister pengaduan dan menyampaikan nomor registrasi<\/p>\r\n <\/div>\r\n <div class=\"step-item\">\r\n <div class=\"step-number\">4<\/div>\r\n <h4>Solusi \/ Tanda Terima<\/h4>\r\n <p>Jika selesai langsung, petugas memberikan solusi & Bukti Tanda Terima. Jika tidak, nasabah menandatangani Bukti Tanda Terima dan mendapat estimasi waktu penyelesaian<\/p>\r\n <\/div>\r\n <div class=\"step-item\">\r\n <div class=\"step-number\">5<\/div>\r\n <h4>Tindak Lanjut<\/h4>\r\n <p>Pengaduan ditindaklanjuti oleh unit kerja yang bertugas<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Alur Tanpa Tatap Muka -->\r\n <div id=\"alur-tanpa-tatap\" class=\"alur-content\">\r\n <div class=\"steps-grid\">\r\n <div class=\"step-item\">\r\n <div class=\"step-number\">1<\/div>\r\n <h4>Hubungi \/ Kirim<\/h4>\r\n <p>Nasabah menghubungi atau menyampaikan pengaduan tertulis beserta persyaratan<\/p>\r\n <\/div>\r\n <div class=\"step-item\">\r\n <div class=\"step-number\">2<\/div>\r\n <h4>Verifikasi<\/h4>\r\n <p>Petugas melakukan verifikasi data diri dan pengaduan nasabah<\/p>\r\n <\/div>\r\n <div class=\"step-item\">\r\n <div class=\"step-number\">3<\/div>\r\n <h4>Registrasi<\/h4>\r\n <p>Petugas meregister pengaduan dan menyampaikan nomor registrasi<\/p>\r\n <\/div>\r\n <div class=\"step-item\">\r\n <div class=\"step-number\">4<\/div>\r\n <h4>Solusi \/ Waktu<\/h4>\r\n <p>Jika selesai, petugas menginformasikan solusi. Jika tidak, petugas menginformasikan lama waktu penyelesaian<\/p>\r\n <\/div>\r\n <div class=\"step-item\">\r\n <div class=\"step-number\">5<\/div>\r\n <h4>Tindak Lanjut<\/h4>\r\n <p>Pengaduan ditindaklanjuti oleh unit kerja yang bertugas<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Jangka Waktu -->\r\n <div class=\"pengaduan-section\">\r\n <h3>\u23f1\ufe0f Jangka Waktu Penanganan Pengaduan<\/h3>\r\n <div class=\"table-responsive\">\r\n <table class=\"pengaduan-table\">\r\n <thead>\r\n <tr>\r\n <th style=\"width: 30%;\">Jenis Pengaduan<\/th>\r\n <th>Jangka Waktu Penanganan<\/th>\r\n <\/tr>\r\n <\/thead>\r\n <tbody>\r\n <tr>\r\n <td><strong>Lisan<\/strong><\/td>\r\n <td>Maks <strong>5 (lima) hari<\/strong> terhitung sejak pengaduan diterima secara lengkap oleh petugas penerima pengaduan<\/td>\r\n <\/tr>\r\n <tr>\r\n <td><strong>Tertulis<\/strong><\/td>\r\n <td>Maks <strong>10 (sepuluh) hari kerja<\/strong> terhitung sejak dokumen terkait pengaduan diterima secara lengkap oleh petugas penerima pengaduan<\/td>\r\n <\/tr>\r\n <\/tbody>\r\n <\/table>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Informasi Penting -->\r\n <div class=\"pengaduan-info\">\r\n <p>\r\n <strong>\u2139\ufe0f Informasi Penting:<\/strong><br>\r\n Jika penanganan pengaduan oleh PT. BPR Lestari Banten belum dapat mencapai kesepakatan bagi kedua belah pihak,\r\n maka nasabah dapat menyampaikan pengaduan lebih lanjut ke <strong>Otoritas Jasa Keuangan (OJK)<\/strong> dengan mengakses\r\n <a href=\"https:\/\/kontak157.ojk.go.id\/APPKPublicPortal\/Pengaduan\" target=\"_blank\" rel=\"noopener\">\r\n https:\/\/kontak157.ojk.go.id\/APPKPublicPortal\/Pengaduan\r\n <\/a>.\r\n <\/p>\r\n <\/div>\r\n\r\n <!-- Kontak -->\r\n <div class=\"pengaduan-section kontak-section\">\r\n <h3>\ud83d\udcde Hubungi Kami<\/h3>\r\n <p><strong>Kantor Pusat PT. BPR Lestari Banten<\/strong><\/p>\r\n <ul class=\"kontak-list\">\r\n <li>\r\n <span aria-hidden=\"true\">\ud83d\udccd<\/span>\r\n <span>Foresta Business Loft 6 No. 8-9 Jl. BSD Boulevard Utara Kec. Pagedangan Kab. Tangerang, Banten 15331<\/span>\r\n <\/li>\r\n <li>\r\n <span aria-hidden=\"true\">\ud83d\udcde<\/span>\r\n <span>Telepon: <a href=\"tel:02130401092\">021-30401092<\/a><\/span>\r\n <\/li>\r\n <li>\r\n <span aria-hidden=\"true\">\ud83d\udcf1<\/span>\r\n <span>WhatsApp: <a href=\"https:\/\/wa.me\/6281131179305\" target=\"_blank\" rel=\"noopener\">+62811-3117-9305<\/a><\/span>\r\n <\/li>\r\n <li>\r\n <span aria-hidden=\"true\">\ud83d\udce7<\/span>\r\n <span>Email: <a href=\"mailto:customercare@bprlestaribanten.com\">customercare@bprlestaribanten.com<\/a><\/span>\r\n <\/li>\r\n <li>\r\n <span aria-hidden=\"true\">\ud83c\udf10<\/span>\r\n <span>Website: <a href=\"https:\/\/www.bprlestaribanten.com\" target=\"_blank\" rel=\"noopener\">www.bprlestaribanten.com<\/a><\/span>\r\n <\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/section>\r\n <\/div>\r\n<\/div>\r\n\r\n<script>\r\n (function() {\r\n const links = document.querySelectorAll('.tk-link');\r\n const panels = document.querySelectorAll('.tk-panel');\r\n\r\n function activatePanel(targetId) {\r\n links.forEach(link => {\r\n link.classList.toggle('active', link.getAttribute('data-target') === targetId);\r\n });\r\n\r\n panels.forEach(panel => {\r\n panel.classList.toggle('active', panel.id === targetId);\r\n });\r\n\r\n if (window.innerWidth <= 820) {\r\n const content = document.querySelector('.tk-content');\r\n if (content) {\r\n setTimeout(() => {\r\n content.scrollIntoView({ behavior: 'smooth', block: 'start' });\r\n }, 100);\r\n }\r\n }\r\n }\r\n\r\n links.forEach(link => {\r\n link.addEventListener('click', function(e) {\r\n e.preventDefault();\r\n const target = this.getAttribute('data-target');\r\n activatePanel(target);\r\n });\r\n });\r\n\r\n if (window.location.hash) {\r\n const hash = window.location.hash.replace('#', '');\r\n const targetLink = document.querySelector(`.tk-link[data-target=\"${hash}\"]`);\r\n if (targetLink) {\r\n activatePanel(hash);\r\n }\r\n }\r\n\r\n \/* ===== Tab Alur Pengaduan ===== *\/\r\n const tabButtons = document.querySelectorAll('.alur-tabs .tab-btn');\r\n const tabContents = document.querySelectorAll('.alur-content');\r\n\r\n tabButtons.forEach(btn => {\r\n btn.addEventListener('click', () => {\r\n const targetId = btn.getAttribute('data-target');\r\n\r\n tabButtons.forEach(b => b.classList.remove('active'));\r\n tabContents.forEach(c => c.classList.remove('active'));\r\n\r\n btn.classList.add('active');\r\n const target = document.getElementById(targetId);\r\n if (target) target.classList.add('active');\r\n });\r\n });\r\n })();\r\n<\/script>\r\n\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>BPR Lestari Banten Profil BPR Profil Manajemen Sertifikat Laporan Hasil Penggabungan Piagam \u26a0\ufe0f Pengaduan Nasabah Sejarah BPR Lestari Banten Perjalanan PT BPR Lestari Banten dimulai pada tahun 2016 melalui akuisisi PT BPR Tunas Jaya Global yang kemudian bertransformasi menjadi PT BPR Lestari Banten. Sejak saat itu, bank terus bertumbuh melalui penguatan operasional, perluasan jaringan layanan, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-916","page","type-page","status-publish","hentry","post"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Tentang Kami - BPR Lestari Banten<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bprlestaribanten.com\/?page_id=916\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tentang Kami - BPR Lestari Banten\" \/>\n<meta property=\"og:description\" content=\"BPR Lestari Banten Profil BPR Profil Manajemen Sertifikat Laporan Hasil Penggabungan Piagam \u26a0\ufe0f Pengaduan Nasabah Sejarah BPR Lestari Banten Perjalanan PT BPR Lestari Banten dimulai pada tahun 2016 melalui akuisisi PT BPR Tunas Jaya Global yang kemudian bertransformasi menjadi PT BPR Lestari Banten. 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